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KEPServerEX installs on Windows NT/2000/XP/2003. Under
most circumstances this procedure occurs without a problem.
There are those rare
occasions where something goes wrong. Here are the top reasons:
- The user gets a write error or access violation while attempting to install
the server. This occurs when the user attempts to install the server while
logged-in without Administrator rights. KEPServerEX must install components
to the window's system directory, to do this the install program must have
Administrator rights on the PC.
- The install cannot update an existing installation while KEPServerEX is
running. KEPServerEX must be shut down in order to install a new version of
new driver. This includes when the OPC server is running as an NT service.
- KEPServerEX cannot execute after install due to a bad or missing DLL. This
can occur if the user's system had other software running during the
installation procedure or s/he had an anti-virus package running that either
prevents system files from being changed or replaces them after the
KEPServerEX installation completes. In any case all applications must be
stopped on the PC before KEPServerEX can be installed.
- KEPServerEX cannot install due to the hard disk space required.
KEPServerEX can require up to 100 megs of available hard disk
space to install depending on user options.
- After installation and upon first run KEPServerEX reports a failure to
determine machine ID. We have seen this occur when the user is running
applications like PCAnywhere in the background. Have the user stop all
programs and re-run the KEPServerEX installation. This has taken care of
the issue in every case.
- The user reports that the driver they bought does not appear to be
installed. This occurs due to the user not actually selecting the desired
driver from the driver list during the install. Instruct the user to re-run
the setup and ensure that they select the desired driver and that the driver
is clearly marked with a check to indicate that is will be installed.
Technical Support Form
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