Note: Please
refer to the Kepware
Installation and Licensing Guide (PDF) for information about
other Kepware products.
From the KEPServerEX|Help menu, select Contents and refer
to the section entitled "Purchasing and Licensing a driver" for
a detailed description of the license process. Make certain
that no client application is connected to the server when
you unlock a driver. If a client is connected (check server
status bar), the server will continue to run as a demo and
will time out after either 2 hours or the 10 day grace period,
depending on which demo period is active.
Note: For reasons listed above it is a good
practice to close down and restart the KEPServerEX application
after registering and unlocking a driver.
Demo periods:
The Simulator driver has no demo limitations, all other drivers
run for 2 hours at a time. Demo drivers are only limited
by time. They do not have tag count limits.
Registration periods:
After the user enters in a valid license number provided
for a specific driver, the user will have 10 days in which
to contact Kepware for an unlock password.
License Registration & Unlock:
If you are unable to use our online unlock interface please
follow the steps below.
To obtain a password for your product, the following information
is required. Kepware will use this information to generate
a unique password for your license number and PC.
- License number, computer
ID, and server version number. These three items are displayed
in the server unlock window.
- Your company name (the name to which the software will
be licensed).
- Your individual contact information (name, phone number
or email address).
Please send this information by email to password@kepware.com.
For further information, contact Kepware Technologies – phone:
1-888-Kepware (1-888-537-9273) or 207-775-1660, ext. 211
for Technical Support.
License Transfer issues:
The license transfer process is thoroughly described in the
KEPServerEX Help file. The process is very similar to many
other software products in the automation industry. The
most common problem is that users do not read the help
and do not understand that they must install the server
and driver on the destination PC and prepare the floppy
disk on the destination PC before they attempt to transfer
the license from the source PC. If the Transfer option
is grayed out on the Help menu, make certain that all OPC
or DDE clients are closed down and disconnected from the
server then select File|New to open an empty project. If
a driver is currently in use, the license for that driver
will not be transferrable.
Technical Support Form
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