Use the search feature to view Kepware's repository of more than 500 Knowledge Base articles. Narrow your results or type your query into the search field below.

Alternatively, if you are unable to find a solution, we have an additional resource - our PTC eSupport Portal . If you are prompted to log into the eSupport Portal, you can use your My Kepware credentials. Need a My Kepware account? Create one here .

Search Solution Results By:
View All Solutions

Kepware Knowledge Base: Solution


Unable to Transfer a Product Activation Off a Virtual Machine


Last Update: 11/7/2018

Problem:
KEPServerEX versions 5.0 to 5.7 do not allow product activations to be transferred off Virtual Machines.

Solution:
Contact Kepware to discuss options, or use the following procedure:

  1. Create a backup of the project file using File | Save As.
  2. Upgrade KEPServerEX to version 5.8 or newer.
  3. Follow the steps found in the License Utility product manual to transfer the license back to My Kepware.
  4. On the new location, install a version of KEPServerEX that is supported by the Software Activation ID.
  5. Activate KEPServerEX and load the backup project file.
Related Products
KEPServerEX