Use the search feature to view Kepware's repository of more than 500 Knowledge Base articles. Narrow your results or type your query into the search field below.

Alternatively, if you are unable to find a solution, we have an additional resource - our PTC eSupport Portal . If you are prompted to log into the eSupport Portal, you can use your My Kepware credentials. Need a My Kepware account? Create one here .

Possible Cause:
An Activation ID was processed before the new product existed in a suite. Although the new product is eligible for use, the server is running in Demo Mode.

Solution:
To run the server in Unlimited Mode, first transfer the existing Activation ID back to My Kepware. Then, activate the existing product using the same Activation ID.

Note:
For more information, refer to "Manage Software Licenses" in the License Utility Help.