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KEPServerEX 5.19 installation fails when hardware key is selected


Last Update: 11/12/2018

Problem:
The KEPServerEX 5.19 installation fails when hardware key is selected.

Possible Cause:
Installation with a hardware key on 32-bit Windows 10 was attempted.
While Windows 10 is supported for most configurations, hardware keys are not supported on 32-bit Windows 10 machines.

Solution:

  • Install 5.19 with a software license.
  • Install 5.19 with a hardware key on 64-bit Windows 10 system or Windows 7 system.
  • Cancel the installation and remain on version 5.18.

Related Products
KEPServerEX