Use the search feature to view Kepware's repository of more than 500 Knowledge Base articles. Narrow your results or type your query into the search field below.

Alternatively, if you are unable to find a solution, we have an additional resource - our PTC eSupport Portal . If you are prompted to log into the eSupport Portal, you can use your My Kepware credentials. Need a My Kepware account? Create one here .

Search Solution Results By:
View All Solutions

Kepware Knowledge Base: Solution


ODBC Administrator Crash Can Cause KEPServerEX Crash


Last Update: 11/7/2018

Problem:
If ODBC Administrator crashes when trying to create a Microsoft Excel DSN with an error message about the operating system not being able to access the application, it can cause KEPServerEX Configuration to crash.

Possible Cause:
There are incompatible products installed on the system; including multiple versions of Microsoft Office and Microsoft Access Runtime.

Solution:
Remove one of the versions. If the Microsoft Access Runtime is removed, it may cause the ODBC Administrator to stop supporting extended Microsoft Excel formats (.xlsx, .xlsm, .xlsb).

Related Products
KEPServerEX, ODBC Client