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Standard Support

Explore our terms for software and security fixes

Supported Releases

PTC makes Technical Support available as a feature of a Support and Maintenance Agreement on all Kepware products not in End-of-Life.

Effective January 1, 2019, the end of Standard Support date for a major release is the earlier of (i) the date twenty-four (24) months from first general availability or (ii) five (5) subsequent releases of such software. After the end of Standard Support date, no further software or security fixes are developed or distributed for that version.

Standard Support

Standard support refers to software and security fixes:

  • A software fix addresses any product defect that causes incorrect or unexpected results.
  • A security fix addresses a vulnerability that could be exploited by a threat actor and result in a security breach.

Both software and security fixes are determined by Kepware/PTC.